Escrow

For local sales

For sales to another country or state

Dispute resolution

Escrow style service

The basic principle of the Escrow style service is that the purchaser deposits money for their purchase with a third party. The third party then informs the artist that the money has been received. The artist despatches the goods to the buyer. The buyer informs the third party that the goods have been received and the Artist gets paid.

Using the Bird Art International Escrow style service

In addition to the services outlined above, by paying online via the Artwork International** online payments system,

**Artwork International Limited is the company that runs the Bird Art International website.

For local sales

The step by step process for using the Escrow style service if the purchaser is in the same Country (or same State in the USA or same province in Canada):

  1. The purchaser clicks on the Buy Now button
  2. The purchaser makes the payment for the amount of the sale as displayed on the website plus the cost of postage and packaging.
  3. BAI (Bird Art) receives notification of the receipt of funds and forwards the delivery address details to the artist along with the Postage and Packaging funds.
  4. The artist despatches the goods.
  5. The purchaser receives the goods.
  6. The purchaser notifies BAI that the goods have been received.
  7. BAI pays the balance owed to the artist (after deducting service charges)

For sales to another country or state

The process of sales to another country (or another State in the USA or another province in Canada) is a little different. Two areas need to be considered - Shipping and the whether or not some sales taxes apply.

The Artist would usually be responsible for finding out about shipping costs and insurance. The purchaser will be responsible for dealing with any customs duties and additional taxes they may have to pay when the goods arrive in their country. See the Postage and Packaging page for more details.

Lets take an example of an Artist who is based in New Zealand, is registered for GST (Goods and Services Tax) who is exporting a painting to the UK.

Who pays for insurance and shipping is of course open to negotiation but if the buyer is going to pay them, the amount of money that the artist will bill for will be

On arrival in the UK, it is possible that HM Customs and Excise may want to charge VAT (at the current rate) on the purchase price of the goods - so the buyer needs to be aware of this. There may also be a duty to pay - unlikely on a one off item for personal use but it could happen.

The process overseas sales or for using the Escrow style service if the purchaser is in the same Country (or same State in the USA or same province in Canada):

  1. The purchaser enquires about buying the artwork
  2. The artist obtains a price for shipping and insurance
  3. The purchaser agrees to the price
  4. Artist tells BAI of the agreement
  5. BAI sends an email to the purchaser requesting the payment with a Buy button on it.
  6. The purchaser clicks on the Buy button
  7. The purchaser makes the payment for the amount of the sale as displayed on the website plus the cost of postage and packaging.
  8. From this point on it is the same as above, BAI receives notification of the receipt of funds and forwards the delivery address details to the Artist along with the Postage and Packaging funds.
  9. The artist despatches the goods.
  10. The purchaser receives the goods.
  11. The purchaser notifies BAI that the goods have been received.
  12. BAI pays the balance owed to the artist (after deducting service charges)

Disputes

If there is a dispute between an artist and a buyer, please keep us informed right from the start. We will do what we can to help but please remember the contract for sale is between the purchaser and the artist and it is these two parties who need to resolve the issue and sort out any insurance claim or refund as necessary.

If the payment has been made via the Escrow style service, the payment made by the buyer (less the postage amount which will already have been sent to the artist) will remain in the account until such time as the buyer says it can be released to the artist or the artist informs us to repay the money to the buyer.